Shipping & Returns Shipping: As a courtesy to our customers, we currently offer free standard shipping on all area rugs purchased through our website. We ship to anywhere in the continental United States, excluding AK and HI. Deliveries cannot be made to a PO BOX or APO/FPO address. An email confirmation will be sent to you with your tracking number. Please allow 24-72 hours for your order to be shipped from our warehouse. If you live outside the USA or would like Express shipping, please call our Customer Support Team at (703) 370-3902 or email firstname.lastname@example.org and we will assist you with your order. Return Policy: Herat Oriental wants to please every one of its customers. If your product arrives damaged or you receive an incorrect item, please contact our Customer Support Team at (703) 370-3902. You have 7 days to return the item to our warehouse located in Alexandria, VA. Unless the product is defective, you are responsible for processing and return shipping fees. Items sent back AFTER 7 DAYS will be returned to the sender, at their own expense.